Do you ship internationally?
Not yet! We only ship products to the United States.
How long before I can receive my order?
Please expect to receive your order within 7-14 business days. Orders that are handmade may take a bit longer. For those orders we add an extra 3-5 days.
I sent an email, how long until I hear back?
You will receive a response within 24 hours. We are a small business so we strive to get back to you as soon as we read your email. Customer service is our top priority!
How can I check the status of my order?
Check the "track your order" page.
What forms of payment do you accept?
Visa, Mastercard, American Express and Paypal.
I received incorrect item/s. what should I do?
Please contact email@example.com immediately within 48 hours of receiving the order, so we can take care of this for you. Please provide us with your number along with a photo of the incorrect item you received.
My items arrived damaged, what should I do?
Please contact us immediately, within 48 hours of receiving the order at firstname.lastname@example.org. Please provide us with your order number and some photos of the damaged product/s.
I put the wrong email address on my order, please help!
Please be careful when entering your shipping address. Milk and Sand will not be responsible for orders sent to the incorrect delivery address provided by customer.